Terms & Conditions

Detailed description of goods and/or services
Orca Dorca is an owner-managed business that designs and manufactures hand-made products for the home.

Return and refunds policy
The provision of goods manufactured by Orca Dorca is governed by terms and conditions specified under the Consumer Protection Act of South Africa.

Customer privacy policy
Orca Dorca shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Electronic Funds Transfer (EFT) to the bank account of Orca Dorca, details of which shall be provided on the invoice that is issued as part of the online transaction process.

Orca Dorca takes responsibility for all aspects relating to the transaction, including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods purchased.

Country of domicile
This website is governed by the laws of South Africa and Orca Dorca chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Orca Dorca, 34 Crest Road, Pearly Beach, Gansbaai 7221, South Africa.

Orca Dorca may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Sharmaine P Bradfield (Sole Proprietor) based in South Africa, trading as Orca Dorca.

Orca Dorca: Tel: +27 (0)28 381 9001
Support email: info@orcadorca.co.za
Support Tel: +27 (0)28 381 9001